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AOG Service

Aircraft On Ground

The dedicated Aircraft On Ground (AOG) team offers top quality logistics. Available to respond to your requests 24 hours a day, 7 days a week, the AOG team can deliver parts within 24 hours and is supported by the Airbus Helicopters AOG team.

Three main facilities to support H Care customers in Australia and New Zealand at Bankstown, Perth and Ardmore.

AOG Contact Details


Yin Koi Lam

Logistics Manager

  (61) 2 9794 9942 Fax: (61) 2 9794 9944

  (61) (0) 408 914 910

Field Service

Airbus Group Australia Pacific has a wealth of technical experience to support all Airbus Helicopters machines in the region. With access to an international Airbus Helicopters network of more than 200 experts, help and advice is on hand wherever you are in the world, 24 hours a day, 7 days a week.

Our field technicians are ready to provide an on-site solution to your maintenance requirements and to offer a wide range of services including:

  • Troubleshooting / fine-tuning

  • Optional equipment installation

  • On-the-job training

  • Inspections and consulting

  • Maintenance

  • Our skilled technicians use the latest diagnostic technology and information, ensuring solutions offered meet your needs. Feedback after each mission and periodic refresher courses allow them to constantly improve their work.

    Field Service Advantages

    Airbus Group Australia Pacific field services offer:

  • Reduced operating costs
  • Increased helicopter reliability and availability
  • Latest technological advances
  • Improved helicopter performances
  • Field Service Contact Details


    Airbus Group Australia Pacific manages warranty claims on Airbus Helicopters machines in the region. The warranty application process for aircraft, parts and details can be found in Terms Of Trade.

    When making a warranty application, print this Warranty Application Form and fill in the relevant details. The completed form can be faxed to your closest Airbus Group Australia Pacific maintenance site:

    Note: A copy of the completed Warranty Application must also accompany the part(s) being returned.